Collecting your Printed Documents

For your security, convenience and in order to reduce paper wastage, documents will only print once you have released them at your chosen printer. Until this point, they are held in a secure print queue.

To release the documents to print you can either:

Swipe your registered Uncommon Access Card against the reader fitted to our printers.
- In order to register your card, please speak to a member of Uncommon. They will link your card to your account, so that you can use the Uncommon Printing Service.
Press the Access button and enter your Username and Password (listed at the top of this page)

Next:

Select the Release option on the display
Select the print job you want to release
Press the Print button on the Printer

Your print job will be now be processed.

Please see the FAQ section below, should you have any issues.

Printing from a Windows Device

Install the Papercut Mobility Print application. Download the software from here.
Follow the installation instructions in the application until you get to the window asking you to select a printing option. Three options are displayed:
- A3
- Colour
- B&W
Select one of the above options and click next
Enter your Username and Password (listed at the top of this page)
Select Finish

You will need to repeat the process 3 times, by selecting each option in turn, in order to print using A3, Colour and B&W.
You can now select our printers from the list in the Print option within your applications.
Please see the FAQ section below, should you have any issues.

Printing from a Mac

A Mac can connect to our printers without the need to install any software.

Go to System Preferences > Printers and Scanners.
Select the + icon in the bottom left hand corner of the Printers panel. You will be presented with 3 printing options:
- A3
- Colour
- B&W
Select the printing option you require and click add.
Enter your Username and Password (listed at the top of this page)

You will have the option to save your Username and Password in Keychain, so you will not need to input them in future.
You will need to repeat the process 3 times, by selecting each option in turn, in order to print using A3, Colour and B&W.
You can now select our printers from the list in the Print option within your applications.
Please see the FAQ section below, should you have any issues.

Printing from iOS (iPhone, iPad)

Our printers are available on your iOS device whenever you are connected to Uncommon Wifi.
Instructions on how to print using your iOS device can be found here
You will need to input your Username and Password during this process, when prompted. These are listed at the top of this page.

Printing from Android (Phone, Tablet)

Our printers are available to Android users when connected to Uncommon Wifi.

Install the Mobility Print application. Download the app from the Google Play Store here
Launch the app and select Android settings
Select Mobility Print, tap the enable toggle then exit the settings page

You can now select our printers from the list in the Print option within your applications.
You will need to input your Username and Password during this process, when prompted. These are listed at the top of this page.
Please see the FAQ section below, should you have any issues.

Printing an Email Attachment

All Uncommon members can print email attachments without installing printers.

Attach the document you would like to print to a new email
Send the email from your registered email address to papercutprint@uncommon.co.uk
Once received the server will generate an ‘acceptance’ or ‘rejection’ notification.

Please note:

Files that can be printed using this service are pdf, bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff
Only emails from your registered email address will be accepted through this printing service.
This is an automated secure service, no attachments are opened or read.

Please see the FAQ section below, should you have any issues.

Web Print

As an Uncommon member you can print a supported file type from the Uncommon printing website.

Go to https://print.uncommon.co.uk and login using your Username and Password. These are listed at the top of this page.
Select Web Print from the menu on the left and follow the instructions to upload and print your document from your computer.

Supported file types are: pdf, bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff

Frequently Asked Questions (FAQ)

Printer is not listed

Check that you are connected to the Uncommon Wifi. If your company has a private network or you are on a 4G network, you will not be able to see our printers.
Check you are using the Uncommon DNS server. If your computer has a custom DNS setting applied, you will not be able to see our printers.

My Uncommon Access Card does not work

To log in to the Print Service, your Uncommon Access Card needs to be linked to your account. If you are being asked to enter your username and password after your card has been read the system does not recognise you. Speak to one of the Uncommon Building team, they will be happy to help.

Printer paused on “hold for authentication” on Mac

This means the Username or Password that you inputted are incorrect.
This can happen if you entered incorrect credentials the first time you connected to the printer and saved these details in Keychain.
You need to clear these credentials from your Mac:

Open Keychain Access through Spotlight. Alternatively, go to Applications > Utilities > keychain Access.
Search for the printer, which is either colour print, B&W print or A3 print. Right-click on the result and select Get Info.
You have the option to show and update your password.

Email to Print rejected

The Email to Print service can only process a print request when the email is received from the same email address your account is registered to. Often the cause of this error is because the email is sent from a personal address.
Please check you are sending from the email address listed above.